A family in their car at the Drive-Thru Santa s Grotto at Taverham Hall in Norwich. Picture: Danielle Booden
- Credit: Danielle Booden
On Thursday, a spokesman from WME once again apologised for the problems and said they have now refunded all customers who were eligible for a full refund, such as those who were turned away from the event or those who faced the longest delays entering the site . Any customers who visited our event on the first two days (December 18 and 19) who were unhappy but not eligible for a full refund are being offered free family tickets to one of our Christmas events happening in Norwich later this year.
Meanwhile, on social media, some revellers have praised the event.
Bonnie Askew said: We’ve been tonight and it was much better then we expected, from start to finish it was an hour, no scary people and Father Christmas was good. We had two very happy granddaughters. Don’t listen to the negative comments, tonight was definitely better then what most people have said they must have changed a few things to make it better.
However, Simon Littleboy, landlord of The Ringland Swan bar and restaurant, said ridiculous traffic from the event had caused five tables to cancel on Friday night.
BBC News
Published
image captionA Scrooge character who gave one youngster nightmares has been consigned to Christmas Past
The events firm behind a shambolic drive-through Christmas grotto has changed its name after a campaign group said it was exploring legal action.
The festive display in the grounds of Taverham Hall, near Norwich, opened on Friday to complaints about traffic chaos and creepy performers.
Campaign group #WeMakeEvents said it was exploring legal options after its name was associated with the event.
Grotto organiser We Make Events has now changed its name to WME Norfolk.
We are exploring legal options to prevent the organisers from using our name. #WeMakeEvents Campaign (@WeMakeEventsoff) December 20, 2020