Fraud victims being left without satisfactory support from banks, says Which?
August 3 2021, 12.03am
Some fraud victims are left without support from banks, potentially leaving them exposed to future scams, according to Which? (Dominic Lipinski/PA)
Some fraud victims are being left without satisfactory support from banks, potentially leaving them exposed to future scams, according to Which?
The consumer group found some customers struggled to contact their bank after a scam, including a customer who waited seven hours on hold, racking up a £50 phone bill.
Around eight in 10 (83%) victims of fraud or fraud attempts in the past 12 months said they were satisfied overall with how their bank had managed the incident, a survey by Which? found.