Energy giant hit with $1.125m fine for dudding customers

Business
by Sophie Elsworth
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Energy giant Alinta Energy has been slapped with a $1.125 million fine for failing to help struggling customers who could not pay their bills.
The Essential Services Commission has dished out its biggest penalty ever for an energy retailer after it found Alinta caused immense distress to dozens of vulnerable customers.
Between October 2019 and March 2020 the company breached rules and put 75 Victorian customers experiencing hardship in even worse situations.
This included failing to help some who had suicidal thoughts, others missed bills due to a death in the family and many were worried about having their energy supplies disconnected.

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