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Regulatory Economist (VPS5)

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Simply Energy fined after external sales agents allegedly impersonated customers

Hundreds of customers were switched to new contracts without their consent after two sales agents allegedly used phoney accents and fake names to impersonate them. The external door-to-door sales agents are accused of impersonating Australian customers in phone calls to Simply Energy, where they gave false consent to a contract switch. The Essential Services Commission issued 125 penalty notices to Simply Energy - the company that contracted the agents - totalling $2.5 million for the alleged fraud. READ MORE: Two sales agents allegedly used phoney accents and fake names to switch hundreds of customers to new energy contracts without their consent.(iStock)

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