was lost on air traffic control. >> at 9:22 p.m., avianca flight 52 is finally cleared to land. but with an extremely low cloud ceiling above jfk and strong wind shear, the pilot misses the attempt. the plane is again diverted from the airport. >> nowhere did the first ever use the word "emergency." if that word had been used, there would have been immediate priority to get them on the ground. >> at 9:34 p.m., flight 52 runs out of fuel. the engines flame out. the passenger remembers the horrible silence. >> the lack of that noise is sort of -- it's a horrendous impression. you have the wind against the fuselage.