>> harris: it seems like we've reached a tipping point, some would call a time for a game change in terms of the messaging. where would you put it? >> juan: it's a moment of crisis, not only for the white house, but for the american people. this morning just in conversations with people at the gym, i get the sense of this is across party lines. people say something has gone way, way out of line here. the president and his statement on i guess it was monday, people say, he didn't seem very heartfelt. that's the right thing to say, let's move on. that's on the political basis, but then to have him come back yesterday and say what i meant or what i didn't say on saturday, that's fine. that was a fine statement, the fact that it was delayed, the fact that i said anything, the fact that i went on and said this, then you get the response