Chatbots, texting campaigns help manage influx of COVID vax questions
Chatbots, texting campaigns help manage influx of COVID vax questions
UPFRONT HEALTHCARE
DuPage Medical Group in December started sending text and email messages to its patients as part of a COVID-19 vaccine education campaign.
As health systems ramp up their COVID-19 vaccination programs, they’re tasked with not only administering the vaccines, but also answering a barrage of questions from patients.
Emerging technologies, such as artificial intelligence and natural language processing, are helping some hospitals manage that.
Novant Health has been adding COVID-19 vaccine information corralled by the system’s medical experts to a web chatbot. The Winston-Salem, N.C.-based system started vaccinating healthcare workers in December and patients age 75 and older in January. But patient groups across the board have had questions.