Tuesday, 2 March 2021, 6:39 am
Airports Council International (ACI) Asia-Pacific has
today revealed this year’s winners of the Airport Service
Quality (ASQ) awards in the Asia-Pacific and Middle East
regions. The awards highlight the world’s best airports as
judged by their customers.
The COVID-19 pandemic has
had a dramatic impact on global passenger traffic in 2020 as
well as changing customer perceptions and expectations of
the airport experience.
Twenty-eight airports from
Asia-Pacific and two from the Middle East took home the
prestigious Best Airport for customer experience
award.
Based on new hygiene-related questions added to
the survey questionnaire, ACI introduced a new award for