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Tuesday, 2 March 2021, 6:39 am Airports Council International (ACI) Asia-Pacific has today revealed this year’s winners of the Airport Service Quality (ASQ) awards in the Asia-Pacific and Middle East regions. The awards highlight the world’s best airports as judged by their customers. The COVID-19 pandemic has had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Twenty-eight airports from Asia-Pacific and two from the Middle East took home the prestigious Best Airport for customer experience award. Based on new hygiene-related questions added to the survey questionnaire, ACI introduced a new award for ....