Credit activities and credit services.”
“We believe this list of eligible persons would be enhanced by having the consumer voice represented,” Maurice Blackburn said.
“It would be difficult for consumers (including victims of poor corporate behaviours) to have confidence in a system where their voice is not imbedded in the decision making process.
“We believe a simple adjustment could be made to the draft materials, to the effect that consumer voice such as from an appropriately qualified consumer representative (for example an employee of the Consumer Action Legal Centre, Financial Rights Legal Centre or Public Interest Advocacy Centre) is always required during these panel hearings.”