2021-01-20 07:35:44 GMT2021-01-20 15:35:44(Beijing Time) Xinhua English
BEIJING, Jan. 20 (Xinhua) -- Italian vlogger Rachele Longhi did not realize China's unified service hotline "12345" could provide multilingual support to foreigners until she visited the hotline's operation center in Beijing.
The center recently invited Rachele and other guests from countries including Colombia and France for a tour of the service center so they could share their experience with more foreigners about the center's functioning.
Located in an office of China Unicom, one of the country's major telecommunications, the "12345" service center has several English-language volunteers from the Beijing Foreign Studies University who are working with more than 1,000 Chinese-language operators.