ACC changed spinal clients' case managers without permission, trust says

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As part of a shake-up in the way ACC deals with all clients, the organisation's transition to a "Next Generation Case Management" means those with complex needs will retain an ACC recovery partner [personal case manager] but those with more routine needs are taken care of by a team of what ACC calls "recovery assistants".
New Zealand Spinal Trust national programme manager Andrew Hall said concerns were raised about the new model when it was first announced about 18 months ago because it feared recovery assistants would not have the expertise that personal case managers had to deal with serious spinal injuries.

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