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MFS industry swells riding on low-income groups


MFS industry swells riding on low-income groups
Cash-out charge unchanged since 2011
Mobile financial services have gained immense popularity in Bangladesh, particularly among lower-income groups, but the charge to withdraw funds has remained almost unchanged since the inception of the digital platform in 2011.   
As a result, most clients have to fork out Tk 18.50 to withdraw Tk 1,000 from their accounts. It was the same when the service was rolled out.
Although some MFS providers have recently slashed the charge to Tk 14, users and analysts say the rate is still higher, and a further reduction will benefit the poor, who avail the money withdrawal service through mobile phones most. ....

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Mobile money in the COVID-19 pandemic


Mobile money in the COVID-19 pandemic
Photo: Rashed Sumon
The most defining perk of using Mobile Financial Services (MFS) is being able to use mobile phones to access financial services and execute financial transactions. Put simply, cashless payment makes life easier.
Sagufta Nusrat, an executive of a Dhaka-based private company, is a customer of the country s leading MFS provider bKash.
In the morning, Nusrat takes an Uber to go to office and pays the bill through her digital wallet. And in the evening, when she returns home from office, she purchases groceries from superstores and makes the payments from her bKash account. ....

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