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211 to offer COVID-19 vaccine assistance for Iowans Share Updated: 6:31 AM CST Mar 5, 2021 Share Updated: 6:31 AM CST Mar 5, 2021 Hide Transcript Show Transcript ERIC: NEW THIS MORNING THE IOWA , COVID-19 CALL CENTER WILL EXPAND ITS SERVICES NEXT WEEK. KCCI’S TOMMIE CLARK BREAKS DOWN 211’S EVOLUTION OVER THE LAST YEAR AND IT’S NEW OFFERINGS. REPORTER: ONE YEAR AGO 211 , STARTED TAKING COVID-19 CALLS. THEY’VE FIELDED 150,000 SINCE THEN. THAT’S DOUBLE THEIR NORMAL CALL VOLUME. WE COULD NEVER HAVE ENVISIONED WHAT THIS WOULD TURN INTO. REPORTER: SO TRUE. NEXT WEEK, ONE YEAR LATER THEY’LL ADD ANOTHER LAYER OF , ASSISTANCE. CALLING 211 WILL LEAD TO A NEW PROMPT. IT WILL ASK IF IOWANS ARE LOOKING FOR VACCINE SCHEDULING. THEY’LL THEN CONNECT WITH A CALL SPECIALIST WHO CAN WALK THEM THROUGH THAT PROCESS. DEPENDING ON VACCINE AVAILABILITY, THE GOAL IS TO ULTIMATELY HELP THAT PERSON FIND A VACCINE APPOINTMENT AT THEIR N ....