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While many companies have talked up the virtues of working from home, many are preparing a return to the physical office. Here's what that will look like. ....
PHOTO: Greg Rakozy As technologies develop and change, so too does the vocabulary describing them. Analyst firms, such as Gartner, have played a big part in changing the way we discuss these technologies, the best example being the way enterprise content management became content services. The discussion of semantics can be hard at times to follow. ECM and content services, while related, are not the same. Such is the case with a term Gartner introduced last year called multiexperience. Multiexperience Becomes Total Experience Multiexperience, as explained early last year by Cigniti, is using various modalities, digital touchpoints, apps and devices together to design and develop a seamless experience for customers. The idea is to interact with the customers at as many touch points as possible to offer a consistent customer experience across the web, mobile, app, and other modalities. Citing Gartner, the company predicted that by 2023, more than 25% of the mobi ....
The role of virtual reality and augmented reality in the enterprise was always going to depend on affordability and accessibility. No one ever really doubted their use as business tools, but even for large enterprises with a lot of capital behind them and for much of their development, both technologies have been out the reach of most. But that is changing and the technology is now at a point where the business benefits are clear, whether that comes from helping to improve productivity, or it involves connecting with customers in new and ways, and ensuring that businesses are employing the right people, with the right skills. ....