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Advertisement feature: Parkway Motor Group increases revenues using exstoService

Not every customer is provided with all their check-in options
Despite having dedicated, skilled front of house staff in the service departments at all 4 Parkway Motor Group passenger car dealerships, it is abundantly clear that 100% of customers are not being offered all service options available to them 100% of the time when dropping their vehicles for the day.
This has been compounded over the last 12 months due to the COVID-19 pandemic which has led to reduced upsell opportunity when in dealership which in turn negatively affects revenues and net profits.
“We noticed a downward trend in upsold work over the last 12 months, even when customers were feeling a little more confident between lockdowns 1 and 2” explains Wayne Michael, Group Head of Aftersales at Parkway Motor Group. “One issue was that customers didn’t feel comfortable sitting in the dealership in front of another person for any length of time, even with all the COVID security measures we’d put ....

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High Profile: NERRC Lifetime Achievement Award; RBNM, Metrolink, MUL Railcars Announce Leadership Changes

High Profile: NERRC Lifetime Achievement Award; RBNM, Metrolink, MUL Railcars Announce Leadership Changes
April 07, 2021
High Profile: NERRC Lifetime Achievement Award; RBNM, Metrolink, MUL Railcars Announce Leadership Changes
Written by
Marybeth Luczak, Executive Editor
NERRC has selected Patricia Quinn for the Vincent R. Terrill Lifetime Achievement Award. Quinn, Executive Director of the Northern New England Passenger Rail Authority, led the development of Amtrak Downeaster service between Brunswick, Maine, and Boston, Mass., and has been engaged in all aspects of maintaining that service. (Amtrak/Downeaster)
The New England Railroad Club (NERRC) Executive Committee is honoring Patricia Quinn, Executive Director of the Northern New England Passenger Rail Authority (NNEPRA), for her commitment to passenger rail service; Reading & Northern’s (RBMN) Rian Nemeroff, Susan Ludwig and Jim Cerulli are taking on ....

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