EE and ITV unveil latest store opening on the cobbles of Coronation Street, in new partnership 16th September 2021 - ITV and EE today announce a new product placement partnership, with plans unveiled for EE's latest store opening on one of the most famous streets in the UK, Coronation Street. EE is set to become the connectivity partner of Weatherfield, which will also see EE employees and shopping bags integrated into episodes of the iconic British soap.
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Welsh language
The Welsh Language Act 1993 places a legal requirement on all public bodies to give both Welsh and English equal status in the conduct of their business with any persons living in Wales.
As a result of this legislation, HM Revenue & Customs (HMRC) created the Welsh Language Scheme, which sets out how HMRC will meet the requirements of the Act.
Claim packs and some forms are available in Welsh as part of this scheme.
Welsh service provider
The Welsh service provider is split into two areas - the Welsh Contact Centre and the Welsh Language Unit.
Welsh Contact Centre
Continuous improvement manager, Laura Jones, who was named Support Manager of the Year. WELSH Water employees have won top accolades at the Contact Centre Awards. Two employees have been presented with awards for their outstanding work in Welsh Water’s contact centre over the past twelve months. Continuous improvement manager, Laura Jones was named Support Manager of the Year, while Support Person of the Year was awarded to Welsh Water’s customer experience insights analyst, Shaun Collins, a joint victory shared with Gemma Spencer of Blackhorse Finance at the Welsh Contact Centre Awards. The Welsh Contact Centre Forum Awards, which celebrates Wales’ unsung contact centre workers, took place online this year and recognised teams and individuals that have gone above and beyond to deliver services in one of the most challenging years to date.