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How we take account of Welsh language needs when we provide services to the public in Wales (Asiantaeth y Swyddfa Brisio – Cynllun Iaith Gymraeg 2021).
Welsh language
The Welsh Language Act 1993 places a legal requirement on all public bodies to give both Welsh and English equal status in the conduct of their business with any persons living in Wales.
As a result of this legislation, HM Revenue & Customs (HMRC) created the Welsh Language Scheme, which sets out how HMRC will meet the requirements of the Act.
Claim packs and some forms are available in Welsh as part of this scheme.
Welsh service provider
The Welsh service provider is split into two areas - the Welsh Contact Centre and the Welsh Language Unit.
Welsh Contact Centre