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Outreach Propels Sales Engagement Forward with Integrated AI-Powered Conversation Intelligence, Buyer Sentiment Insights, and Success Plans, Unveiled at Unleash 2021


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SEATTLE, May 11, 2021 /PRNewswire/
Outreach, the largest and fastest-growing sales engagement provider, announced three new products that expand the definition of sales engagement further than ever before. By focusing on real-time conversation intelligence, buyer sentiment, and buyer engagement, Outreach now supports sellers across the entire revenue cycle while capturing rich buyer behavioral data that provides managers and revenue leaders with greater visibility into pipelines and forecasts.
In a world that has changed so dramatically, it s what you do now that matters, said Manny Medina, CEO and co-founder of Outreach. That s why we built real-time conversation and made revenue intelligence actionable. Because we must empower revenue organizations to continuously evolve so they can thrive in this new environment. We re living up to our vision of reimagining the category and paving the way for a new buyer and seller engagement model. ....

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salesforce.com Inc. (via Public) / Salesforce Leaders Share a Look Under the Hood of Customer Success


Salesforce Leaders Share a Look Under the Hood of Customer Success
On February 16, we launched our new Salesforce Success Plans to help every customer maximize their investment in Salesforce technology, and offer expert resources, specialized guidance, and personalized, proactive expertise. Customer Success has always been a cornerstone at Salesforce, and our success philosophy has driven how we engage with customers for the past 22 years.
Today our customers are asking: how are we innovating?
We sat down with Salesforce executives Anna Le, SVP of Customer Success Group Offer Management, and Jim Roth, EVP of Customer Support to answer that question. Anna a group is the go-to-market vehicle for Customer Success, packaging up success offerings. Jim s group takes it from there, delivering success to our customers. ....

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