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Housing Ombudsman to probe Lambeth Council over complaints


Lambeth Council is set to be investigated by the Housing Ombudsman Service (HOS) over its handling of complaints.  
Last year changes to the service introduced a new complaint handling code, which set out “clear expectations” for landlords on handling housing complaints. 
They included a new power to issue a complaint handling failure order, where a landlord is failing to comply with its membership obligations.  
According to a new report from the HOS, set to be published quarterly, the purpose of the orders is “to ensure that a landlord’s complaint handling process is accessible, consistent and enables the timely progression of complaints for residents”.  ....

United Kingdom , City Of , Cllr Pete Elliott , Scott Ainslie , Enfield Council , Lambeth Council , Housing Ombudsman Service , Housing Ombudsman , ஒன்றுபட்டது கிஂக்டம் , நகரம் ஆஃப் , ஸ்காட் ஐன்ஸலியே , எந்‌ஃபீல்ட் சபை , ல்யாம்‌பெத் சபை , வீட்டுவசதி ஆஂபட்‌ஸ்மந் சேவை , வீட்டுவசதி ஆஂபட்‌ஸ்மந் ,

Government must advance social housing to prevent yet another Grenfell disaster


Government must advance social housing to prevent yet another Grenfell disaster
11 May
The social housing white paper provides a unique opportunity to implement a fundamental shift in the treatment of social housing tenants and fully address the full scale of the building safety crisis.
The government must use the Queen’s Speech to advance its ambitious and highly anticipated social housing white paper, which was published last November. The white paper provides the unique opportunity to implement a fundamental shift in the treatment of social housing tenants. We also need a boost to the provision of social rented property.
The 2018 green paper proposed a strengthened regulator as well as proposals for league tables for social housing providers, though these plans were eventually dropped. Instead, the white paper included a raft of tenant satisfaction measures against which landlords will be assessed. Proposed changes in the white paper include strengthening the ....

Social Housing , Housing Ombudsman , Grenfell Tower , New Providence Wharf , Housing Benefit , சமூக வீட்டுவசதி , வீட்டுவசதி ஆஂபட்‌ஸ்மந் , கிரென்ஃபெல் கோபுரம் , புதியது ப்ராவிடெந்ஸ் வார்ஃப் , வீட்டுவசதி நன்மை ,