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Why can't Action Fraud identify those involved in scams?


Fraud victim Catriona Oliphant is one of the lucky ones. Through steely determination – and help from The Mail on Sunday – she recently managed to get her bank to reimburse £239,000 scammed from her account. 
But Catriona, a highly-regarded lawyer, was not content. Outraged by the complacency shown by Action Fraud – a national hub for reporting fraud – over investigating her case she vowed to take matters into her own hands. Last week, she decided to track down the scammers with The Mail on Sunday alongside her. 
Although Catriona was thwarted at the last moment by a desperate plea from Action Fraud not to interfere in an ongoing investigation – a request we felt we could not ignore – the ease with which we tracked down those involved in the scam raises serious questions over Action Fraud s willingness and ability to tackle the rising tide of financial crime. ....

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The little-known rule book that has helped scam victims get refunds


Bank scam victims could have a better chance of getting a refund using a little-known document. 
The industry code of practice was introduced in October 2017 and lays out how payment providers should protect their customers from fraud.
However, the 31-page document - the British Standards Institution s (BSI) code of practice PAS 17271:2017 - is not online and costs £102 to buy. 
Fraud refunds: The industry code of practice was introduced in October 2017 and lays out how payment providers should protect their customers from fraud
Yet the document has been used to help secure refunds for fraud victims denied by their bank.
The code spells out that organisations should have measures in place to detect suspicious activity that might indicate fraud. ....

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Fraud refunds 'under threat' after rule change


Scam victims could find it harder to get their money back from their bank following changes to a vital fraud refund scheme.
Under rules set out by a voluntary code of conduct launched in May 2019, banks must reimburse blameless customers tricked into transferring money to crooks. 
Firms which fail to prevent the customer’s losses are responsible for providing the refund. 
Under rules set out by a voluntary code of conduct launched in May 2019, banks must reimburse blameless customers tricked into transferring money to crooks
If both the customer’s and fraudster’s provider fail to meet the standard, they split the cost of reimbursing the customer. ....

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