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In 2019, in the wake of the Royal Commission and with financial services facing increasing regulation, seven life insurers including AIA Australia teamed up with the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) to develop an industry-wide Professional Standards Framework.
The framework is designed to ensure a consistent industry standard of competencies within the four key areas of Claims, Underwriting, Product Design and Distribution.
Damien Mu, CEO and Managing Director of AIA Australia and New Zealand and Chair of the industry’s Professional Standards Working Group, said “The establishment of professional standards will ensure that life insurance professionals have a high level of well-rounded knowledge, with a focus on good customer outcomes. This will be a significant journey to undertake, but together we are proud to be leading the way as we take these important first steps forward.”