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Share this article Share this article ALBUQUERQUE, N.M., April 14, 2021 /PRNewswire/ Twistle, the leader in patient activation, today announced the implementation of its HIPAA-compliant patient communication platform at Carle, a health system in Urbana, Illinois. Carle is using Twistle s platform to automatically deliver negative COVID-19 test results for its busy drive through testing site – in 2021 Carle has averaged 2,300 tests per week. They sought a solution to automate the laborious and time-consuming process of calling patients to notify them of their COVID-19 test results. The process was very inefficient for both staff and patients. Carle calculated that the automated negative COVID-19 test result messages are saving 32 hours of staff time per day. ....
Health System Decreases COVID-19 Test Result Delivery Time, Improves Staff Efficiency with Twistle prnewswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from prnewswire.com Daily Mail and Mail on Sunday newspapers.
Carle Health Carle BroMenn Medical Center in Normal has launched a virtual chatbot for patients who are confused or curious about the COVID-19 vaccine and their eligibility to receive it. Carle BroMenn spokesperson Lisa Slater said the new feature will help alleviate the recent uptick in calls and questions. “We’re very encouraged. We’ve known for a little while now that people are hungry for information,” said Slater. “We’ve seen a sustained, high-call volume on our vaccine line for several weeks now.” Lesly Whitlow, Carle’s vice president of ambulatory services, said the hope is the information empowers patients to gain a better understanding of when the vaccine may be available to them. ....