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Redpoint Survey: Majority of Consumers Say Banks are Failing to Meet Expectations for Personalized Experiences


Consumers Expect Clear, Consistent and Personally Informed Communications from Financial Institutions
WELLESLEY, Mass.–(BUSINESS WIRE)–Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced new research revealing major gaps in customer expectations and delivery of services by financial institutions. Conducted by Dynata, the survey of more than 1,000 U.S. consumers found that while 82 percent of respondents expect banks to personally understand them, only 38 percent say their bank is effective in doing so.
Coordinated communication is also essential, as 88 percent of consumers surveyed said that a bank should have seamless communications and interactions across all channels (branch, website, mobile app, call center) updated with timely, relevant and valuable information. Currently, less than half (45 percent) feel their bank is very effective at delivering a consistent and seamless ....

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Conjunctions were a big deal in medieval times


Apocalyptic prophecies in the Middle Ages and Renaissance Europe often involved Saturn-Jupiter conjunctions, says historian Laura Ackerman Smoller.
Astronomers and amateur star gazers alike are training their telescopes on the evening sky for a heavenly spectacle when the conjunction of Jupiter and Saturn is more visible from Earth than it’s been in nearly 800 years.
The celestial event will play out on Monday this year’s winter solstice when our solar system’s two largest planets appear side by side above the horizon soon after sunset.
It’s been nearly eight centuries since the pair of planets appeared in conjunction this close to Earth. In 1623, a similar conjunction of the planets occurred, but on the same side of the sky as the sun, which meant it wasn’t visible from the Blue Planet. Monday’s conjunction will be the first visible occurrence since before the time of Marco Polo. ....

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