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Worcester 911 calls handled by state after 3 a.m. electrical problem
WORCESTER – Emergency calls were answered by state dispatchers for about an hour early Thursday because of an electrical problem at the city Emergency Communications & Management Center at 2 Coppage Drive.
State dispatchers handled Worcester s 911 calls while the city brought additional dispatchers to the city s emergency operations center on McKeon Road, according to Nicole Valentine, deputy assistant city manager.
The emergency operations center was already open because of the city s response to the COVID-19 pandemic.
Worcester s 911 system already allows for an overflow of calls to be diverted to the State 911 Department when Worcester dispatchers are busy, Valentine said.