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Telstra takes back retail store ownership in omnichannel customer service play

Telstra takes back retail store ownership in omnichannel customer service play
Telco announces plans to take back all retail store ownership as it reports its H1, 2021 results
Telstra will take back full ownership of all of its Australian retail store network as part of efforts to improve its omnichannel customer game.
The news was announced as the ASX-listed telco presented its first-half FY21 results, showing a more than 10 per cent drop in total income to $12 billion, a 14.7 per cent decline in EBIT to $4.1 billion, and a 2.2 per cent drop in NPAT to $1.1 billion. The dips have been attributed in large part to National Broadband Network (NBN) transition, lower device sales following an ongoing trend of customers holding onto ever-more expensive devices for longer, and lower store traffic from COVID-related restrictions. ....

Michael Ackland , Andy Penn , Vita Group , Telstra Business Technology Centres , National Broadband Network , Telstra Plus , Customer Service , Customer Experience Management , Omnichannel Retailing , மைக்கேல் அக்கலன்ட் , ஆண்டி பென் , வீடா குழு , டெல்ஸ்ட்ரா வணிக தொழில்நுட்பம் மையங்கள் , தேசிய பிராட்பேண்ட் வலைப்பின்னல் , டெல்ஸ்ட்ரா ப்லஸ் , வாடிக்கையாளர் சேவை , வாடிக்கையாளர் அனுபவம் மேலாண்மை , ஓம்நிச்சிதந்னேல் சில்லறை விற்பனை ,

Telstra tries to keep pace with digital transformation with brick and mortar buyback

Telstra is set to buy back its retail stores from long-time landlord Vita Group and other independent store owners in a move to keep pace with the digital economy, the telco said.
The telco currently controls 67 Telstra stores, a further 166 branded stores run by independent licensees and 104 stores are operated by Vita Group Limited.
Telstra’s head of consumer and small business Michael Ackland said the move was required to “keep pace with the growing digital economy” and give the telco more flexibility to respond to customer needs.
“This was not an easy decision given that we have enjoyed a long-term partnership with many of our licensees,” Ackland said. ....

Michael Ackland , Vita Group , Business Technology Centres , மைக்கேல் அக்கலன்ட் , வீடா குழு , வணிக தொழில்நுட்பம் மையங்கள் ,

Telstra severs Vita Group ties amid COVID-19 and NBN financial hit

First half results sees net profit and earnings continue to fall ....

Michael Ackland , Andy Penn , Media Authority , Australian Communications , Vita Group , National Broadband Network , Consumer Commission , Australian Competition , Infraco Towers , மைக்கேல் அக்கலன்ட் , ஆண்டி பென் , மீடியா அதிகாரம் , ஆஸ்திரேலிய தகவல்தொடர்புகள் , வீடா குழு , தேசிய பிராட்பேண்ட் வலைப்பின்னல் , நுகர்வோர் தரகு , ஆஸ்திரேலிய போட்டி ,

Asset shuffle: Telstra prepares to buy back its stores and sell its towers

Controlling the shops and standardising the customer experience across all channels is deemed a good idea. Selling its towers and leasing them back is the glob… ....

United Kingdom , Michael Ackland , Vita Group , Infraco Towers , ஒன்றுபட்டது கிஂக்டம் , மைக்கேல் அக்கலன்ட் , வீடா குழு ,

GPS tracking comes to Triple Zero calls

By
Justin Hendry
on Dec 16, 2020 6:01PM
Advanced mobile location technology now deployed.
Emergency responders across Australia will now have access to the geolocation of Triple Zero calls following the deployment of advanced mobile location (AML) technology.
Communications Minister Paul Fletcher on Wednesday said the Australian Triple Zero Emergency Call Service had begun using AML to pinpoint those in need of assistance.
AML is an emergency call-based location service that automatically sends operators an SMS with the best available coordinates of the caller when an emergency call is made.
It is native to smartphones running Android 4.1 or higher and iOS 14.3 or higher, though Apple users will have to enable the capability for it to work. ....

Paul Fletcher , Michael Ackland , Australian Triple Zero Emergency Call Service , Triple Zero , Minister Paul Fletcher , பால் பிளெட்சர் , மைக்கேல் அக்கலன்ட் , ஆஸ்திரேலிய மூன்று பூஜ்யம் அவசரம் அழைப்பு சேவை , மூன்று பூஜ்யம் , அமைச்சர் பால் பிளெட்சர் ,