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Thruway Authority: 59,000 Affected in E-ZPass Toll Misreads, Overcharges at Lackawanna Gantry


Thruway Says Accounts Credited But Some Customers Not Sure
Author: Ron Plants
Updated: 8:22 PM EDT July 29, 2021
LACKAWANNA, N.Y. 2 On Your Side is continuing to follow up on the issues regarding a significant problem with electronic tolling for the Thruway here in Western New York. Now we have more information on the scope of that problem.   
It has ranged from significant toll overcharges on malfunctioning E-ZPass electronic readers affecting motorists and trucking companies to customer service headaches for those trying to resolve their E-ZPass disputes and sometimes facing tacked on extra fees. 
For example Andrew says he has been an E-Z Pass customer for 14 years and has never really had a problem until recently which he tried to settle. He told 2 On Your Side The phone rings and rings, you get a busy signal - it hangs up on you. Some people that may not check it as often as me, they might be getting burned and they ....

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NY Lawmakers Oppose Decision To Open Chick-fil-A Restaurants At State Rest Stops


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Several New York legislators are speaking out in opposition as Chick-fil-A prepares to open restaurants at state highway rest stops.
Construction is set to begin on the project to develop 27 service areas on the thruway on Thursday, July 29. The project plans to expand the food and drink options at rest stops to include a number of well-known restaurant chains. The project was announced earlier this month.
In a letter addressed to New York State Thruway Authority Executive Director Matthew Driscoll, Assemblymember Harry Bronson, of Rochester, said the decision to include Chick-fil-A should be reexamined due to the restaurant chain s history of opposing the rights of LGBTQ+ individuals. ....

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