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Wed, 30 Jun 2021 18:36 UTC Yale Law School 04 graduate Elmer Stewart Rhodes, III Hey Republicans, you can crack open the entire story of January 6, 2021 ( 1/6 ) with one simple question: what relationship do the FBI and Army Counterintelligence have with Stewart Rhodes? Stewart Rhodes is the founder, boss and kingpin of the Oath Keepers. The Oath Keepers, we are told, are America s largest militia, the most prominent antigovernment group in the United States, and the preeminent right-wing domestic extremist insider threat to the entire U.S. military. Whatever the truth of these hyperbolic claims, the fact remains: the Oath Keepers are the most extensively prosecuted paramilitary group alleged to be involved in 1/6. Indeed, ....
PHOTO: Sarah Kilian | unsplash The majority of companies are ineffective at working customer feedback into corporate decisions, according to a recent Forrester report on the effectiveness of CX and VoC programs. Only 24% of respondents to the survey said customer feedback is effectively addressed. Why is there such a disconnect? And what can brands do to address it? VoC Fix #1: Shift Focus to Outcomes âVoC and CX programs are broken because theyâre not well designed to respond to the customer feedback they collect,â said David Roberts, CEO of Alchemer, which sponsored the Forrester report. âThey are focused too heavily on data collection, dashboards and aggregated insights, and not on outcomes. Itâs difficult to drive results from aggregated data, especially if itâs centrally managed. These programs need to be designed to close the insights-to-action gap, so that every customer sees the result of their input.â ....
Many of us detest change of any shape, form, or fashion. However, the change we generally resist is the type that we feel will make our situation worse rather than better. ....
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