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Off The Menu: 10% of restaurants open at start of COVID pandemic now permanently closed, study shows Updated 6:18 AM; Ever since the pandemic-triggered shutdown of the restaurant industry began last March, there have been efforts aplenty to quantify the damage such public health mandates have caused. Over the last 12 months various restaurant casualty headcounts have been developed. Some were based on anecdotal evidence while other tallies were derived from more substantive information. In a few instances figures generated to justify lobbying efforts in favor of restaurant relief have even turned out to be somewhat overstated. Now better, more reliable information is beginning to emerge. Datassential, a market research firm that does work in the food service field, released its findings on restaurant shutdowns as of late March. Using numbers gleaned from Firefly, the firm’s proprietary database, Datassential reports that 10.2% of all restaurants in operation at ....
Off The Menu: Restaurant chains using digital platforms for orders, payments Updated Feb 13, 2021; Driven by pandemic-fueled sales growth in takeout and delivery, the development of so-called “digital platforms” seems to have become a restaurant industry imperative. Most major chains already have such digital platforms, and those that don’t are scrambling to roll them out. Loosely defined, a “digital platform” is the ability to accept customer orders and payment remotely via the internet. Digital platforms usually involve a smartphone app linked to a debit or credit card; most such platforms also incorporate a loyalty program that encourages frequent use. In the last few weeks, several major industry players have stepped up their digital platform development. ....