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Traditional Promotional Practices Not Sustainable for Building Long-Term Loyalty


3rd March 2021
Symphony RetailAI has released a new piece of research entitled ‘Personalized Promotions: The Key to Bigger Baskets and More Frequent Trips’ – in partnership with Retail Systems Research (RSR).
In the paper, RSR revealed that 64% of ‘Retail Winners’ say that “increased price aggressiveness from competitors” is the top external challenge in winning a greater percentage of consumer wallets. With this in mind, RSR explored the opportunity retailers have to drive profit and loyalty through more customer-centric promotions, breaking away from a routine “race to the bottom” pricing strategy.
“Promotions have always been important. But with blurred shopping channels and changing consumer behaviours, they are more important than ever right now,’” said Brian Kilcourse, Managing Partner, RSR. ....

Brian Kilcourse , Sy Fahimi , Retail Systems Research , Personalized Promotions , Bigger Baskets , More Frequent Trip , Retail Winner , Managing Partner , பிரையன் கீழ்கோர்செ , சில்லறை அமைப்புகள் ஆராய்ச்சி , தனிப்பயனாக்கப்பட்டது ப்ரமோஶந்ஸ் , பெரியது கூடைகள் , மேலும் அடிக்கடி பயணம் , சில்லறை வெற்றி , நிர்வகித்தல் கூட்டாளர் ,