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Globe localizes digital care for customers via Viber Communities


Published February 8, 2021, 12:43 PM
Globe recognizes the growing needs of its customers in the new normal. As many Filipinos build more online communities, and transact and communicate even more on social media and messaging platforms, Globe has innovated localized Viber Communities to deliver a targeted and more focused servicing. This includes addressing queries, recommending self-service channels, and offering products that are relevant to the community.
According to the latest data from Hootsuite and WeAreSocial, 80.7% of the Philippine population are on social media , with 65.4% using it to learn more about and communicate with brands. Viber is one of the instant messaging platforms popularly utilized by consumers.  ....

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Filipinos turn to prepaid wifi as accessible and reliable internet connection becomes a new normal essential


Published December 23, 2020, 11:31 AM
As the pandemic continues to keep most Filipinos at home, many have been doing what they can to make the most out of being quarantined and life in the new normal. 
For most company employees, that means working on deliverables, attending client meetings, and pitching in ideas during team discussions remotely. This work-from-home (WFH) set-up is likely to stay, at least according to a survey among 161 CEOs by the Management Association of the Philippines (MAP) and PwC Philippines. About 73 percent of the respondents see their organization implementing WFH policy even post-pandemic.
For students, school life goes on and online. Though without on-campus experience, many have been learning through Zoom classes and connecting with teachers and peers online, hence many try to find ways to look for stable and reliable connections, which for most isn’t readily available for them. ....

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