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Internal investigation clears Anne Arundel police officer investigated for involvement in U.S. Capitol insurrection

Anne Arundel County police on Tuesday concluded their investigation into an officer’s involvement in the rally and insurrection at the U.S. Capitol on Jan. 6, finding the officer did not violate department policies or state and federal laws. ....

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Local police unions question how to implement Maryland standard on when to use force

After the state legislature passed major police reforms, police unions say the legislation creates practical uncertainties that will need revision next session. ....

United States , Anne Arundel County Police , Anne Arundel County , Ed Jackson , Larry Hogan , Obrien Atkinson , Steuart Pittman , Timothy Altomare , Mike Shier , Jamal Awad , George Floyd , Shaneka Henson , Standards Commission , Annapolis Police , Us Supreme Court , Maryland Police Accountability , Maryland Police Training , Fraternal Order Of Police , Fraternal Order , United Food , Commercial Workers Local , Maryland Police Accountability Act , Obrien Atkinson , Police Lodge , General Assembly , Arundel County ,

Anne Arundel police unions question how to implement Maryland standard on when to use force

After the state legislature passed major police reforms, police unions say the legislation creates practical uncertainties that will need revision next session. ....

United States , Anne Arundel County Police , Anne Arundel County , Ed Jackson , Larry Hogan , Obrien Atkinson , Steuart Pittman , Timothy Altomare , Mike Shier , Jamal Awad , George Floyd , Shaneka Henson , Standards Commission , Annapolis Police , Us Supreme Court , Maryland Police Accountability , Maryland Police Training , Fraternal Order Of Police , Fraternal Order , United Food , Commercial Workers Local , Maryland Police Accountability Act , Obrien Atkinson , Police Lodge , General Assembly , Arundel County ,

Managing customer experience with a remote workforce

Managing customer experience with a remote workforce
Managing customer experience with a remote workforce
Brian Atkinson at Five9
considers how customer experience has been impacted by the pandemic and the move to remote working
Remote working on a mass scale was previously deemed unthinkable for a contact centre industry steeped in legacy tech. Customer service capabilities have been tested like never before as lockdown forced businesses to shut up shop, all while consumer demands have remained relatively unchanged.
But contact centres have proved they are more than capable of becoming the front door to customer interactions during this time, largely thanks to new technologies. The cloud, AI and automation have not only enabled a smooth work from home set up, but they have also empowered staff to provide the best service possible to customers. ....

Brian Atkinson , Vice President , General Manager , பிரையன் அட்கின்சன் , துணை ப்ரெஸிடெஂட் , ஜநரல் மேலாளர் ,

Next generation CX

Shutterstock
Creating an engaging and entertaining experience each time a customer interacts with a brand or business is something that has been almost constantly evolving. As the post-COVID trading landscape begins to take shape, it’s becoming increasingly clear that CX will be at the centre of every interaction. Where the omnichannel has proven its value, the next evolution of these systems will be to create high levels of CX.
Understanding what constitutes world-class CX that delivers tangible commercial results, should be high on the agendas of all enterprises as they re-shape their digital development roadmaps, as great CX has a clear technology foundation. ....

Scott Mcculloch , Richard Love , Brian Atkinson , Felicity Bell , Daryn Mason , Deloitte Digital , Enterprise Resource Planning , Transformation Trends , Vegan Kind , ஸ்காட் ம்க்கலக் , ரிச்சர்ட் காதல் , பிரையன் அட்கின்சன் , வாழ்த்து மணி , டெலோய்ட்டே டிஜிட்டல் , நிறுவன வள திட்டமிடல் , மாற்றம் போக்குகள் , சைவ உணவு கைஂட் ,