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Lee's Famous Recipe using AI to run drive-thrus


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May 27, 2021
Like most restaurant brands, Lee s Famous Recipe Chicken can t always find enough workers. With its drive-thru business thriving due to the pandemic, the Florida-based chain decided to test conversational AI by Hi-Auto to help fill in the gaps.
We not only have to be famous for chicken, but we have to be famous for consistent, fast service, Bill Sparks, the company s VP of operations and franchise sales, said during a webinar, How Lee s Famous Recipe overcame hiring crisis with Conversational AI.
Chuck Doran, a franchisee who co-owns 13 Lee s locations, has rolled out the technology described as Siri for the drive-thru in several of his stores. During the webinar he talked about how it has helped increase the speed of service as well as accuracy. ....

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Lee's Famous Recipe deploys AI to build drive-thru success


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May 20, 2021
A Dayton, Ohio-area Lee s Famous Recipe is partnering with a tech company to give drive-thru customers what it hopes is a faster, more efficient drive-thru experience.
The chicken QSR worked with Israel-based AI company, Hi Auto, to bring conversational AI to the Englewood, Ohio store s drive-thru at a time when QSR customers are clamoring for more in-car restaurant orders and retrievals. Drive-thru orders last year alone grew 22%, accounting for 44% of all off-premise orders across the restaurant industry, according to a press release on the partnership.
The big problem with all the drive-thru success is that drive-thru wait times got longer nearly 30 seconds longer, according to the release, putting a strain on brands, customers, employees and restaurant systems. Add the complexities of the industry labor issues now to the mix and an answer was sorely needed. ....

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