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It s important to think before you hit send. 
With so many of us working from home amid the COVID-19 pandemic, our professional lives are taking place in largely digital formats ― Zoom meetings, Slack messages and, of course, emails.
But despite all the extra email experience we’ve gained over the past year, it’s still not uncommon to receive messages that feel unprofessional or just plain rude. From unhelpful content to passive-aggressive language, there’s clearly much room for improvement when it comes to work email etiquette.
“A professional email should be courteous and conversational so it’s important to put some thought into the email,” said Diane Gottsman, a national etiquette expert, author of “Modern Etiquette for a Better Life” and founder of the Protocol School of Texas. ....

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