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Concerns raised over council plan to use 'digital assistant'

Published:
5:08 PM June 3, 2021

The plan to introduce a digital assistant to help manage residents queries was raised at a meeting of Breckland District Council s Overview and Scrutiny Commission.
- Credit: Noah Vickers
A Norfolk council has outlined plans to use artificial intelligence (AI) to help with queries, prompting some concerns around the security of people’s data.
At a Thursday meeting of Breckland District Council’s scrutiny committee, the council’s customer experience manager, Adele Newsome, explained that “within a matter of weeks” of the Covid crisis in March 2020, the council had become a “virtual call centre”.
Ms Newsome said Breckland now had “a once in lifetime opportunity to build on the momentum of how our customers interact with us as a council” and that it hoped to have a “digital assistant” available in the coming years. ....

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How much is Breckland's council tax? | Eastern Daily Press

How much is Breckland's council tax? | Eastern Daily Press
edp24.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from edp24.co.uk Daily Mail and Mail on Sunday newspapers.

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Breckland Council keeps Barnham Broom secret again

Barnham Broom. Photo: Bill Smith
- Credit: Archant © 2013
A council has again refused to say what it is doing with a country club it spent £9m on because it says it is in the public interest to keep it confidential.
At a Breckland Council meeting on Thursday a discussion about what the council has decided to do with Barnham Broom Golf and Country Club was held behind closed doors, despite calls from opposition councillors for it to be in the open.
Breckland’s Conservative-run cabinet made a decision last week about the future of resort, which it spent £7m buying and £2m revamping in 2006, but it has not said what that decision is. ....

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