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Reebonz: When the gloss came off a luxury retailer
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Case issues alert against renovation contractor after getting 30 complaints
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SINGAPORE - Complaints by travellers who were unable to get refunds on deposits and pre-payments from cancelled or postponed tour packages, flights, or hotel bookings made up the bulk of coronavirus-related complaints to the Consumers Association of Singapore (Case) last year.
There were also more complaints against gyms and fitness clubs, hotels and restaurants, medical consumables firms, and wedding-related companies such as bridal businesses, as consumers sought full or partial refunds.
Along with a 23 per cent spike in overall complaints compared with 2019, one in seven of the 18,335 complaints received last year were pandemic-related, said Case in a statement on Monday (May 31).
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The Aqua Mineral store in Waterway Point.PHOTOS: NURHUDA HALIM, NADINE CHUA
The items Ms Nurhuda Halim’s mother bought and (right) the receipt showing she spent $2,400, which Aqua Mineral has refunded.
Undergraduate shocked after her mother, 60, revealed what happened at beauty care store
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She went to Waterway Point to withdraw money ahead of Hari Raya Aidilfitri celebrations but ended up $2,400 poorer, after buying a few skincare products.
When Ms Nurhuda Halim s mother told her what had happened, the 23-year-old undergraduate was stunned.
Her 60-year-old mother, who had never used skincare products, had made four Nets transactions in two hours at the Aqua Mineral store after being offered various beauty care items by sales staff.
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