SINGAPORE - Complaints by travellers who were unable to get refunds on deposits and pre-payments from cancelled or postponed tour packages, flights, or hotel bookings made up the bulk of coronavirus-related complaints to the Consumers Association of Singapore (Case) last year.
There were also more complaints against gyms and fitness clubs, hotels and restaurants, medical consumables firms, and wedding-related companies such as bridal businesses, as consumers sought full or partial refunds.
Along with a 23 per cent spike in overall complaints compared with 2019, one in seven of the 18,335 complaints received last year were pandemic-related, said Case in a statement on Monday (May 31).