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iTWire the vanishing human in service businesses and why quality is more important than ever before Shares Tony Bailey, AccessHQ CEO GUEST OPINION by Tony Bailey, CEO AccessHQ: At the risk of having you think this is a lesson in marketing, I am, ultimately, going to focus on how hgh quality service can be achieved through the design and delivery of quality technology, especially when humans are vanishing from the service interface with customers. However, to get to issues of quality, I’d first like to consider what a profound concept tangibility is. In particular, how profoundly different a tangible product is from an intangible service. More than that, I’d like to consider how different the management approach to delivering tangible products in the 20th century is to the approach needed to successfully deliver the intangible services of the 21st Century. ....
Investments in Process and Quality Drive Continued Success for Kingland prnewswire.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from prnewswire.com Daily Mail and Mail on Sunday newspapers.
Why you should modernise your systems based on need cloudpro.co.uk - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from cloudpro.co.uk Daily Mail and Mail on Sunday newspapers.
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