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Nathan Dumlao
Microsoft recently introduced its new employee experience platform Viva, riding on the back of COVID-19 induced changes to the workplace and ensuring the employee experience products and services market will be hot for the foreseeable future.
For a long time, Microsoft has dominated the “office” technology market. As the office transforms to a new hybrid workplace, Microsoft is looking to remain one step ahead. HR technology guru and Microsoft advisor Josh Bersin suggests that Viva will trigger a massive acceleration of the employee experience (EXP) market for the burgeoning service industry; to match that of what ERP (enterprise resource planning) did for manufacturing in the 1970s and 1980s and CRM (customer relationship management) did for sales and marketing in the 1980s to 2000s. ....

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