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For an undisclosed sum, Ajua, the integrated Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, the Kenya-based Artificial Intelligence [AI] and Machine Learning [ML] company known for its innovative Janja platform that enables borderless banking and payments across apps and social media platforms. WayaWaya founder and lead Janja product builder, Teddy Ogallo, joins Ajua as VP of Product APIs and Integrations. Launched in 2012, Ajua was built to solve the customer experience gap for businesses on the continent to drive business growth. Ajua combines technology with customer experience and has built a number of innovative products that deliver real-time customer feedback at the point of service, for small and large businesses across Africa, with the goal to digitalize and power growth for over 45 million SMEs. Current Ajua infrastructure partners and clients include GoodLife Pharmacy, Standard Chartered, FBNQuest, Safaricom, Total, Coca ....
The acquisition of WayaWaya allows Ajua to integrate Janja to automate much of the customer experience journey by integrating janja.me product into their product stack, closing the customer experience loop as the smart AI and ML built by WayaWaya gives SMEs the ability to automate responses and give the customer what they want, when they want it. WayaWaya currently helps both individuals and businesses with intelligent messaging, across a number of social platforms, including Whatsapp, Facebook messenger, Telegram, and others, and allows its users to automate customer support and take cross-border payments. Advertisement As well as its vast reach with social platforms, WayaWaya is also integrated with global and African financial leaders including Mpesa, Airtel Money, Bankserv, First Data, Interswitch, Stripe, Flutterwave, Visa and MasterCard. ....
Ajua acquires Kenyan AI & Machine Learning company Wayawaya Shares Ajua, a Customer Experience Management solution for businesses in Africa, has acquired WayaWaya, an Artificial Intelligence [AI] and Machine Learning [ML] company. Wayawaya is known for innovating Janja, a platform that enables borderless banking and payments across apps and social media platforms. WayaWaya founder and lead Janja product builder, Teddy Ogallo, joins Ajua as VP of Product APIs and Integrations. The acquisition of WayaWaya allows Ajua to integrate Janja in automation of customer experience. By integrating Janja into their product stack, WayaWaya gives SMEs the ability to automate responses to customers. ....
Ajua acquires rival in drive for Africa small enterprises Thursday April 29 2021 By BRIAN NGUGI The financial details of the transaction were not disclosed. Ajua, which assesses customer feedback, said in a statement the acquisition of WayaWaya will allow it to integrate Janja, a payments bot system, to automate much of their products such as allowing SMEs to automate responses to customers. “The acquisition of WayaWaya is an important milestone for us, as we make a significant leap in ensuring the customer experience journey for businesses across the continent is seamless, said Ajua founder and CEO Kenfield Griffith. WayaWaya currently helps both individuals and businesses with intelligent messaging, across a number of social platforms, including WhatsApp, Facebook messenger, Telegram, and others, and allows its users to automate customer support and take cross-border payments. ....
Kenya’s Ajua acquires WayaWaya to consolidate consumer experience play in African SMEs Kenyan consumer experience platform for businesses in Africa, Ajua today announced that it has acquired WayaWaya, a Kenya-based AI and ML messaging and payments company. WayaWaya’s customers and partners include the likes of I&M Bank, Interswitch and MTN. The company offers a range of services, from digital banking and payment services to financial services APIs and payment bots. According to Ajua, the acquisition is primarily focused on WayaWaya’s payments bots system known as Janja. The platform, which has customers like Airtel, Ezee Money, Housing Finance Company of Kenya (HF Group), enables borderless banking and payments across apps and social media platforms. Teddy Ogallo, the entrepreneur who founded WayaWaya, joins Ajua as VP of Product APIs and Integrations. ....