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One worker claimed they were underpaid for 1,114 parcels over eight weeks, missing out on almost £400 worth of commission.
Another independent store said they were owed for 300 parcels across a six-week period.
Natalie Lightfoot of Londis Solo Convenience in Glasgow said: Last week, myHermes only paid me for one parcel when I know I had processed double figures. When I see this, it makes me wonder if it has ever been right.
And Atul Sodha, owner of Peverills Londis Harefield in Uxbridge, said he has since been refunded for 342 missing parcels. The worrying thing is I didn t even know I was owed this, he said.
PayPoint marks International Women’s Day Print
5th March 2021
The PayPoint Group, owner of payments brands such as PayPoint and Handepay, is highlighting female business owners within its network of convenience stores and merchants to mark International Women’s Day (8 March).
The PayPoint Group has recognised Natalie Lightfoot, owner of Londis Solo Convenience Store in Glasgow.
Lightfoot moved from Bedford to Glasgow to run her own convenience store. During lockdown, she saw footfall in her store drop by an average of 150 people a day. Despite this, she still achieved record sales, by taking orders over Facebook and providing free deliveries for the most vulnerable in the area.