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How Pancheros loyalty-first marketing plan lifted sales


How Pancheros loyalty-first marketing plan lifted sales
Week over week, the Iowa-based chain saw a 105% increase in check-ins, a 135% increase of new sign-ups and a 125% increase in daily loyalty sales.
istock
June 9, 2021
Pancheros Mexican Grill, a fast casual concept based in Iowa, was on a mission to improve its loyalty program. Understanding the effect such programs have on sales, the 28-year-old chain had rolled one out several years ago, but by 2018 participation remained flat, indicating that guests weren t engaging with current campaigns, something Chief Marketing Officer Ryan Murrin set out to change.
Mobilizing the brand s cult-like following was the first step, so after developing a new strategy alongside its loyalty partner, Punchh, Murrin s team created a series of promotional campaigns designed to drive higher average checks, additional loyalty visits and new customer acquisition. The first campaign rolled out on Cinco de Mayo, offering customers ....

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