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Tenant feedback drives housing programs improvement > Air Force Reserve Command > News

By Zoe Schlott, Air Force Installation and Mission Support Center Public Affairs
/ Published April 07, 2021
JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS)
Department of the Air Force housing program officials are analyzing data from the recently completed 2020 Department of Defense Annual Tenant Satisfaction Survey for trends and ways to improve the enterprise’s privatized and government-owned housing portfolio and tenant experience.
A private contractor distributed the survey to the DAF’s 68 privatized housing locations with an overall response rate of 30.1%. Overall, privatized housing projects scored an average rating of 77.2 in the survey, which concluded Feb. 5. The DAF’s target metric is 75 or higher. In 2019, the average satisfaction rate was 79.1. ....

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Tenant feedback drives housing programs improvement > U.S. Air Force > Article Display

Tenant feedback drives housing programs improvement > U.S. Air Force > Article Display
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Tenant feedback drives housing programs improvement > Air Mobility Command > Article Display

By Zoe Schlott, Air Force Installation and Mission Support Center Public Affairs
/ Published April 07, 2021
JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS)
Department of the Air Force housing program officials are analyzing data from the recently completed 2020 Department of Defense Annual Tenant Satisfaction Survey for trends and ways to improve the enterprise’s privatized and government-owned housing portfolio and tenant experience.
A private contractor distributed the survey to the DAF’s 68 privatized housing locations with an overall response rate of 30.1%. Overall, privatized housing projects scored an average rating of 77.2 in the survey, which concluded Feb. 5. The DAF’s target metric is 75 or higher. In 2019, the average satisfaction rate was 79.1. ....

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Tenant feedback drives housing programs improvement

Beale AFB, California (Balfour Beatty Communities, LLC)
“We are proud of the projects that stood out,” Deaver said. “We are grateful to them for providing our military families with safe, quality, affordable, well-maintained housing communities where they choose to live.”
Representatives from each military department, Office of the Secretary of Defense, and the third-party survey company worked together to evaluate and clarify the questions used following congressional testimony highlighting the possibility of misinterpretation. For example, the term “property manager” left many tenants unsure as to whether they were evaluating the military housing office or the private company charged with property management. ....

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