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Thrio Offers Microsoft Teams Integration Share Article Connects Omnichannel CCaaS with Enterprise-Wide Collaboration Suite With the global growth of Microsoft Teams for collaboration, document management, chat, presence, and voice & video conferencing, an integration with Thrio is a natural fit. CALABASAS, Calif. (PRWEB) May 11, 2021 Thrio, Inc., maker of award-winning cloud contact center software, announced today its integration with Microsoft Teams. With Thrio, Teams users get customized views as well as built-in call controls and media handling for chat, email, and SMS. “With the global growth of Microsoft Teams for collaboration, document management, chat, presence, and voice & video conferencing, an integration with Thrio is a natural fit,” said Lance Fried, Chief Marketing Officer. “Thrio’s Microsoft Teams client complements our Microsoft Dynamics integration as well. For ....
Thrio Announces Salesforce Lightning Experience Integration Share Article Salesforce users can choose between Classic and Lightning with Thrio CCaaS Thrio’s blended agent and omnichannel capabilities are a perfect complement to Salesforce Lightning with its new customizable record layouts and views for each user. CALABASAS, Calif. (PRWEB) January 26, 2021 Thrio, Inc., maker of award-winning cloud contact center software, announced today its omnichannel integration with Salesforce Lightning Experience CRM. This integration complements Thrio’s existing Salesforce Classic Integration. With Thrio CCaaS, Lightning users get customized views as well as built-in call controls and media handling for chat, email, and SMS. This tight integration eliminates switching between applications, providing a unified experience for sales and service agents. In addition, SLA and KPI insights and real-time s ....