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D.C. Unemployment Roundtable: DOES Director Offers Explanations of Ongoing Issues


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Everyone from laid-off workers to councilmembers has criticized the Department of Employment Services for its communication. Workers who file for unemployment have repeatedly said they receive inaccurate or conflicting information from the department’s call takers. “The call center is a disaster,” says At-Large Councilmember ....

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DC unemployment benefits system to be audited after complaints system failed


The District of Columbia’s Inspector General will audit D.C.’s Department of Employment Services, in response to complaints of technical glitches and poor communication, resulting in struggling unemployed workers going weeks or months without income.
In a joint oversight roundtable, D.C. Councilmembers Elissa Silverman and Robert White said employees had been asked to stay home to prevent spread of the coronavirus.
“That was an incredible sacrifice that we asked of our workers, but the unemployment insurance safety net was supposed to be there to help people make it through this time,” said Silverman.
Between mid-March and September 2020, more than 143,000 new claims for unemployment were filed in the District five times the number filed in 2019. ....

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Department of Employment Services Being Investigated


Credit: Darrow Montgomery
Dozens of laid-off D.C. workers testified to the Council on Wednesday about the ongoing problems at the Department of Employment Services. They named problems that claimants have been experiencing since last spring: miscommunication from DOES, difficulties with out-of-state wages, interruptions in payments whenever the agency needs to make system updates to comply with federal law. 
The latest problem left countless claimants going without benefits for roughly one month, including
Deb Witherspoon, a Capitol Hill resident who waited five weeks to receive money. This left many struggling to afford everyday necessities. DOES Director
Unique Morris-Hughes told the press that eligible claimants would begin receiving payment starting April 20, but some weren’t paid until just recently. And a number of claimants are still owed back pay. In light of everything that’s transpired since the start of the coronavirus pandemic, D.C.’s Office of ....

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