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Transforming Customer Experience
From Traditional In-Person Workshops to Global Digital Workshops
Capco Digital is a team focused on user-centric design, lean product development, and emerging technology for financial services institutions. They manage global, end-to-end digital transformation initiatives for many of the world s leading financial services companies. Capco helps its clients innovate for the future.
With a human-centered design approach to problem-solving and creative solution development, the Capco Digital team typically travels to on-site design thinking workshops to co-create solutions with their clients who are spread across the Americas, Europe, and Asia.
For a recent project, Capco Digital worked to help redefine a tier 1 banking client s end-to-end customer onboarding process. Capco faced the challenge of including dozens of client stakeholders spread across different global offices. For the first time, Capco ran design thinking workshops enti ....

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