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The Bajan Reporter | ibex Takes Firm Hold of BPO Industry Leadership in Jamaica - Opens its Fifth Site in Five Years
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Ibex leverages Jamaica to accelerate tech-driven job growth
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New ibex Jamaica Customer Experience Delivery Center~
ibex opens its Campus delivery center, its fifth location in Jamaica in five years.
CARIBPR WIRE, WASHINGTON: -: ibex (NASDAQ: IBEX), a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, today announced the opening of its new Campus location in the Sunshine City area of Portmore, Jamaica. The new facility will create 1,300 digitally-enabled jobs, bringing the company’s total employment on the island to more than 6,500 people.
“The tremendous growth being fueled by increased client demand, technology innovation and new wins with Blue Chip and New Economy customers have helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution,” said Jaime Vergara, senior vice president, and Jamaica country manager, ibex.
ibex Takes Firm Hold of BPO Industry Leadership in Jamaica
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Ibex’s fifth Jamaican location at the GTech office park in Portmore, St Catherine.
Business process outsourcing (BPO) company Ibex is preparing for more business from its Knowledge Process Outsourcing (KPO) services segment, through what the company described as its “team of high-calibre” staff across its locations in Jamaica.
KPO is the outsourcing of information-related business activities such as accounting outsourcing, human resources outsourcing, digital marketing and management consultancy.
Shifts in the way people work and interact in light of the COVID-19 pandemic has brought more reliance on BPO and KPO services. It is predicted that more business services will be digitised during and after the crisis.