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UH study looks at hiring behaviors for women, minorities in recruitment processes

UH study looks at hiring behaviors for women, minorities in recruitment processes
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UH Moment: Ignoring CDC Guidelines Leads to Fear, Anger Among Employees – Houston Public Media


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Businesses not following COVID safety protocols could be losing the trust and commitment of their employees.
A study from the University of Houston Hilton College of Hotel and Restaurant Management examined the role emotions play in developing organizational trust during a crisis. Co-Author Juan Madera says the study found that managers whose communications followed CDC COVID-19 guidelines made employees feel grateful, while communications that ignored CDC recommendations made employees fearful and angry.
If I trust you I am going to work harder and I am going to be committed. If I feel angry towards you, I am not going to trust you. If I don t trust you I am not going to want work for you,” Madera said. ....

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Ignoring CDC recommendations enhances fear and anger among employees


Ignoring CDC recommendations enhances fear and anger among employees
Companies worldwide are facing unprecedented challenges due to the COVID-19 pandemic, from modifying operations to keeping employees safe and informed. But not all businesses have followed the recommended safety protocols set by the Centers for Disease Control and Prevention. This mixed messaging could have a significant impact on employee trust, loyalty and overall commitment, according to a study led by the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management and Missouri State University s Hospitality Leadership Department.
The survey of 240 food, beverage and lodging employees examined the role emotions play in developing organizational trust amid a crisis. The results show mangers whose communications followed CDC guidelines made employees feel grateful, where communications that ignored CDC recommendations enhanced fear and anger toward the organization. The results are ....

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