Jobless Wisconsinites say DWD call center giving incorrect, contradictory information
One recipient was told they did not qualify to speak to a supervisor, and was later told no supervisor was available to take questions.
Written By:
Rachael Vasquez / Wisconsin Public Radio | 6:26 pm, Feb. 2, 2021 ×
The Wisconsin Department of Workforce Development. (Angela Major / WPR)
Dawn Gleason estimates she s called the Wisconsin Department of Workforce Development s unemployment call center between nine and 12 times since late December.
Gleason, a single mother in Franklin who had breast cancer last year,
lost her job as the manager of a limousine dispatch service in March. She was relying on unemployment insurance to get by until those benefits ran out in December.
Jobless people say DWD call center gives incorrect, contradictory information. //end headline wrapper ?>Unemployment Insurance Claims Office. Photo by Bytemarks (CC-BY).
Dawn Gleason estimates she’s called the state Department of Workforce Development‘s unemployment call center between nine and 12 times since late December.
Gleason, a single mother in Franklin who had breast cancer last year,
lost her job as the manager of a limousine dispatch service in March. She was relying on unemployment insurance to get by until those benefits ran out in December.
On one call to DWD’s help line, Gleason said she was told her new benefits would be paid by the beginning of January. That never came to pass.