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Pax8 Looks To Automation For Post-Pandemic Partner ‘Hypergrowth’ ‘We have put almost all of our eggs in the Pax8 basket. We see them making tons of investments in exactly the areas that are where the vision of our company was going in terms of digital transformation,’ Pax8 Partner Zac Paulson tells CRN. By O’Ryan Johnson March 11, 2021, 12:15 PM EST Pax8 is already laying the groundwork for its MSP partners to achieve hypergrowth as a post-pandemic business market looks to cloud solutions for the digital transformation that customers are demanding, chief product officer and channel chief Ryan Walsh said. “That used to be a buzzword, but now it’s actually becoming tangible and real,” Walsh said. “The answer and the advice and guidance from partners who are really in that growth mode is that it is coming through automation. It’s the delivery of it. How do you create a seamless experience when you get into t ....
Microsoft Mea Culpa: ‘Employee Didn’t Follow’ Process In Direct Sales, Vows To ‘Bolster’ Training ‘We’ve taken steps to reinforce our protocols and bolster on-boarding training and oversight to avoid situations like this from happening in the future,’ Microsoft says in a statement. By O’Ryan Johnson January 28, 2021, 09:30 AM EST Microsoft is blaming a rogue employee who failed to follow protocols for emails that sidestepped solution providers of record and launched a sales pitch directly to their customers, angering several partners in recent weeks. “We have an internal process in place for reps to confirm whether or not a customer is already engaged with a partner,” according to a statement provided by a Microsoft spokesperson. “Unfortunately, a new Stores employee didn’t follow this process. We’ve taken steps to reinforce our protocols and bolster on-boarding training and oversight to avoid situ ....